When one of us faces a challenge, we all face it together.
As the world navigates the challenges and threats from the novel coronavirus (COVID-19), BIG and Air Products are continuing to share information to help maintain the health and safety of our colleagues, customers, suppliers, and communities. This is our top priority, as ever.
We have established this web page for updates on COVID-19 as they pertain to BIG, Air Products, and our stakeholders, and we will continue to update with relevant information.
Let’s continue to stand united, stay informed, and stay safe.
Playing a Critical Role at a Critical Time
Our parent company ‘Air Products’ have been designated by the U.S. government, and other governments around the world, as a “critical industry,” and we’re proud to serve our customers and communities, keeping our facilities running safely and delivering critical products.
BIG and Air Products provide products, services, and equipment essential to basic human needs, including medical oxygen, helium for MRI, gases for food freezing, hydrogen for energy, and related equipment critical for energy and medical needs. We continue to evaluate new developments but anticipate continued recognition of the importance of our products to national infrastructure security so that we can maintain operations. We are proud that our employees and products are essential to moving our countries forward every day, and particularly, in these challenging times.
Staying committed and focused
BIG continues to work hard to avoid any production shortages in our business due to the COVID-19 pandemic. We continue to review and evaluate its entire robust supply chain, redundant back-up plans, and network of facilities to meet customer demands. This is a dynamic and fluid situation, which makes it difficult to predict its future impact or exact duration. We are controlling what we can, continually reviewing and updating our crisis and business continuity plans (BCP), which may vary by product and plant location. We escalated our own company emergency response plans early, unlocking protective measures for our offices and production sites.
Proactive measures taken around the world
BIG and Air Products have and continue to take several protective measures to ensure the safety of our people and customers, while also maintaining business continuity. Some of these actions taken at locations around the globe include:
Safety and health
We have maintained our operations and provided our dedicated workforce with the appropriate safety and health protocols, including social distancing, enhanced cleaning procedures, self-reporting, screening activities, and required PPE.
Ongoing collaboration between our company and customers
Our teams are continuously monitoring the real-time supply-demand balance, considering evolving resource challenges and issues as they develop and may change. If you do need to order product, then please contact us in the usual way. This will help to ensure your requirement can be correctly assessed as part of our scheduling process.
Likewise, please inform us if there are any changes that may affect our ability to meet our contractual obligations, such as changes to your location access procedures or the ability to continue granting us access to your facilities.
We will continue to provide you with updates, changes, and mitigation activities as appropriate during this challenging time for all of us in order to keep you abreast of the current status or other actions we may need to take relating to this event.
Communicating regular updates
Our Managing Director, management teams and health response teams have been sharing information regularly with employees about ongoing actions to maintain the health and safety of our colleagues, customers, suppliers, and communities.
Providing work practices and standards to support employees during a health pandemic (like COVID-19)
Based on facts, information from health authorities, community transmission assessments, and our ability to continue to deliver essential products and services people need, our teams continue to make critical decisions about work arrangements for employees. based on Air Products guidelines, BIG has developed standard practice that details how we continue to pay employees in the event of a health pandemic like coronavirus. Additional regional and local practices are designed to address regulations and different health crisis circumstances.
Offering 24/7 employee assistance programs
We continue to provide assistance programs and resources to support our employees and families.
Supporting relief efforts
BIG has continued to deliver needed medical liquid oxygen and PPE equipment to hospitals. Where appropriate, we are also working with government authorities to share our knowledge and expertise in the supply chain of medical gases.
We certainly appreciate your patience, cooperation, and collaboration as we navigate through these challenging times together.